Every BPO work from home vs office debate measures the wrong thing. What 340 seats moving home in nine days taught me about coaching, ramp, and attrition.
August 26, 2026
Welcome to the BPODiary!
Tips, advices and help for you BPO career growth!
August 24, 2026
Is the future of BPO industry work shrinking or just changing shape? After 25 years inside it, here are the three lanes and which one your own job sits in.
August 14, 2026
Will AI replace call center jobs? Some of them, on a timeline nobody wants to say out loud. Which roles go first, and the skills that keep you employed.
June 18, 2015
I was walking towards my workstation in a normal work day. As I passed through other workstations, a glance at most of them showed one thing in common. Every one of the computers there had one or, the other social media site open on it. While Facebook was the prominent one, a lot many others
October 19, 2012
Starting a new job is a lot like starting the first day at a new school. You’re pretty nervous , wondering what will come, what the people will be like and how well you’ll do. Will you impress everyone? Are you wearing the right outfit? Soon enough, though, you’re pretty comfortable, getting to know your
August 21, 2011
This is a guest post by Holly Miller on Job Hunting. You can check out the guidelines for guest posting on our “guest posting guidelines” page. Finding a job during solid economic times can seem frustrating. Finding a job during a recession can be exponentially more so. Depending on your expertise, education and experience, months
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