Tips, advices and help for you BPO career growth!
The real BPO career growth ladder, from agent to operations manager, mapped by someone who spent 23 years climbing and building it for others.
How to get promoted in a BPO from someone who made the calls. The 3 things that quietly disqualify agents and the 2 that fast-track them.
“Hey Dilip, Sorry buddy. The company had to make some difficult decisions and we are letting go off some of our good employees. And unfortunately you are one of them”. That was a conversation I had with my skip level manager one fine day. A normal day just became a “not so normal” day for
Success is not as easy as winners make it look nor as hard as losers make it sound” – Orrin Woodward Success isn’t easy and it shouldn’t be easy. Else there wouldn’t be any motivation to succeed. The other day, I was reading the book “Atomic Habits” by James Clear and there was this particular
The other day I was watching an Instagram video post where a young Founder was seen answering a question from another young man. He was either an employee or, an audience. Since start-ups are a craze these days, you will find a lot of such charismatic young founders on social media helping and supporting other
It was about 18 years back. I was new to corporates and was slowly learning the tricks of the trade – the art of surviving in a corporate. People around me told me a big secret to success – “Come to the office before your boss comes. And leave only after your boss leaves”. I
I was to take over this team as part of a new responsibility that I was being handed over. My manager called me and said that the department leader wanted to speak to me. It seemed a little unusual but I knew there was something that wasn’t right. As soon as he picked up my
How to be a Good Manager? The yearly metric which was being used to measure the success of a manager, which a lot of organizations call “employee satisfaction scores”, were at an all time low. People were not coming to office and would call in sick very frequently. Low attendance was impacting the overall delivery
I was walking towards my workstation in a normal work day. As I passed through other workstations, a glance at most of them showed one thing in common. Every one of the computers there had one or, the other social media site open on it. While Facebook was the prominent one, a lot many others
How mobile are you? Strange question, isn’t it? But bear in mind that if you don’t have an answer to this question, then you might be in for a challenge with your career growth. I had a strange phobia towards moving to newer places. And that was probably the reason why I did not want
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