It is now more than 7 years that I have spent in the BPO industry. I come across various types of employees everyday, a few who are here only to earn some extra money so that they can pay off their mobile bills, yet others are here just because they have a dream bike that they want to buy, or probably a dream car. There are very less who are here to build a career, a rewarding career that no other industry can offer. This is probably the bane that this industry has. This is a reason for all the problems that this industry faces, including attrition.
Also the industry has not done enough to promote the “calling job”. The front line executives who are the main source of production in this industry is just another low profile job which no one would want to stick to for long. Anyone joining the industry would join in as a frontline executive, only to look for a promotion in the next 12 months. They would just want to get off the calling job and become a supervisor in less than a year. When this doesn’t happen they look for a change and jump companies.
Is the calling job, that uninteresting? The answer is ‘No’. It is one of the most interesting jobs around. You get to face a new situation every day, thus preparing you for challenges in life. You ability to speak develops and you become good at public speaking. You develop flair to talk and this helps you in developing good PR skills. It is just not another underpaid job, because the monetary factor attached to this job is huge, good salary and good incentives.
Then why is this not a most sought-after job? It is just because there is lack of awareness amongst the ones joining this industry and there is very little that has been done by this Industry to promote these entry level jobs.
For the ones who wish to join this industry, I would suggest to look at it as a long term prospect and set a target of building a career in this industry.