One of my team members came to me a couple of days back with a query. He wanted a suggestion from me. His sister was working in a company who was reeling under the economic crisis and was going through a cost-cutting spree. There were cost reduction initiatives everywhere. Incentives that were offered earlier were no more being given. Salary appraisals were also being put on hold. Recognitions were not coming, just because recognition involved costs. No employee was happy with just a pat on his back. It had to be accompanied with some kind of reward which meant monetary considerations. Giving the kind of situation that the organization was going through, employees were bound to be unhappy. Add to...
There was an article published in the front page of the Wednesday job supplement ,”The Ascent” in the “Times of India”, dated 19th March 2008. It spoke about the opportunities that the BPO sector had to offer people with disabilities. There were mention of a few leading BPO organizations which were quoted as examples and the names of a few employees were also mentioned therein.
One of these employees is a person known to me. as I read through the articles, I recollected the struggle that he had to go through in finding a job before he entered the ITES sector. Finally when he appeared for the interview to a BPO and cleared it, his joy knew no bounds. He...
As I was driving back to my home from work I saw a BPO cab fly past me, at a speed I could not even guess.I had to use the term “fly” because that is the only appropriate term for the way it was being driven.
After a couple of accidents over the past few days involving these call center cabs, there was a huge furore amongst the law-makers and they decided that they will tame this animal.There were new traffic rules formulated and call centers cabs and transport departments were advised to employ speed governors in these cabs and that cabs were to ply at not more than 40 KM/hr. But obviously none of these seem to be implemented,...
A leading daily wrote that “youngsters are turning away from BPO jobs because they have finally realised that the stress and abuse in a BPO is not worth the money they are paid”. There were also a few excerpts from comments made by a couple of college going students.There was something similar about what all of them said. They had a comment to make about the “Pseudo names” being used, the “abuses” one faces from customers and the “24/7″ environment.
A few questions that come to my mind is:
- Is 24/7 environment something that is new to us? Our factories have always worked 24/7 which employees working shifts. So what is it that is new about it? Why is it...
It is now more than 7 years that I have spent in the BPO industry. I come across various types of employees everyday, a few who are here only to earn some extra money so that they can pay off their mobile bills, yet others are here just because they have a dream bike that they want to buy, or probably a dream car. There are very less who are here to build a career, a rewarding career that no other industry can offer. This is probably the bane that this industry has. This is a reason for all the problems that this industry faces, including attrition.
Also the industry has not done enough to promote the “calling job”. The...
