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Difference between a BPO and KPO

This is an article that was originally published in BPO Biz. This article explains in detail the difference between a BPO and a KPO. What is the difference between Knowledge process outsourcing (KPO) from Business process outsourcing (BPO) ? Financial services knowledge process outsourcing (KPO) industry is expected to be worth $5 billion by 2010, a study...

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Top 10 BPO companies in India

This article was originally published in Carrerbench.info, by Sagar Satpathy. This is a very handy information for people who want to know which are the best BPOs in India. BPO (Business Process Outsourcing) has become the latest buzzword for young career aspirants in India. BPOs not only attract millions of young job seekers, they also open numerous...

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Empowering the frontline

‘Specialization’ is the term of the day. And with specialization comes ‘perfection’ which is what certain jobs demand. There used to be a time when an employee in a BPO joined a company with the sole aim of growing up the ladder as early as possible, so that he could get off the "Calling job", which...

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Departments in a BPO

In continuation in one of my posts earlier where we said that we would discuss about the various departments in a BPO, in this post I would discuss the QUality Assurance department. The Quality Assurance department, as the name suggests is the department that ensures everything that is produced complies with the quality standards. When we...

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BPOs – Is it still worth?

We have heard about quite a few reputed captive BPOs putting their companies on the block.These are being acquired by other outsourcing companies and the reasons that these BPOs are quoting is the sqeezing margins. The result of these news is that people are panicking, employees from these organizations are quitting their jobs and looking for...

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