This is an excerpt from the leading daily "The Times of India". It provides an insight into the growth of the BPO sector.

"The Indian software and BPO segment will grow at a rate of more than 16 per cent to become a 132 billion-dollar industry by 2012, global infotech analyst International Data Corporation said on Wednesday.

"The India domestic IT and ITeS market is expected to cross the Rs 2,00,000-crore (50 billion dollar) mark in 2012. This translates into a CAGR of 18.4 per cent in the five-year period. It was Rs 90,014 crore in 2007," IDC said.

Together with IT and ITeS, and exports revenue of Rs 3,20,278 crore, the total IT and ITeS industry would grow to Rs 5,29,976 crore (132 billion dollar) by 2012, representing a growth of 16.5 per cent, said IDC.

Exports continue to be the biggest segment at Rs 97,492 crore. In 2008, IDC expects the IT and ITeS industry to grow at 20 per cent, with the domestic market growing at 22.4 per cent.

The overall industry is projected to be of the size of Rs 5,29,976 crore, or 132 billion dollar, by 2012-end, with the share of domestic IT and ITeS revenues being 40 per cent of the total compared to the current 37 per cent.

The IT and ITeS exports market is likely to more than double to Rs 3,20,278 crore in 2012, IDC claimed.

In 2008, IT and ITeS exports segment is expected to clock a growth of 20.4 per cent to touch Rs 1,86,142 crore. "The domestic IT and ITeS industry CAGR of 18.4 per cent (during 2008-12) is expected on the back of a robust growth of the past five years (2003-2007), IDC India Country Manager Kapil Dev Singh said.

The Indian IT and ITeS industry grew to Rs 2,46,609 crore in 2007 from Rs 2,01,413 crore in 2006, representing a growth of 22.4 percent."

Most of the people working in BPOs are in the age-group of 18-25 years. They have very little or, no knowledge of using their money.When I started my career in the BPO, I came across quite a few people who would get credit cards and use them to the maximum, and then discard them without paying the bills. The collection agencies would keep pursuing the organization in which they had worked to trace their whereabouts but with little success.

It is but obvious that the credit history for these peopl would be poor. But in a country like that of India where credit history does not play a major role in deciding the financial position of a person, people would not bother about it. I was comapring the situation with that of a developed country like that of the United States of America. To my surprise I found that everything in America revolves around the credit history of a person.

My cousin brother who has been living in America, had explained how credit history works there. He explained how he did a credit repair through the services offered by RMCN Credit Services. I wondered how this worked and why would somebody want to do it.

A visit to their website was enough to understand and clear all my doubts. They clearly explained what difference a clean credit can make to the financial status of a person. They use a unique process to repair credit for their clients and with their experience in this field they are probably the best people around in this job.

Their website gives you an insight into the process that they follow for credit repair. It is a very user-friendly and informative website that they have and you can also find a detailed explanation of how the credit score is calculated and the impact it has in a person’s financial credibility. After you read through their website there is no reason why you would not want to believe that these guys have to be amongst the trusted ones for a credit repair.

This is an article that was originally published in BPO Biz. This article explains in detail the difference between a BPO and a KPO.

Financial services knowledge process outsourcing (KPO) industry is expected to be worth $5 billion by 2010, a study by KPMG said.

Sharing his views on the report, Pradeep Udhas, Global Partner-in-Charge, Sourcing Advisory, KPMG, has said that the success in offshoring business operations has encouraged many multinationals to start outsourcing key business processes and high-end knowledge work. The KPO phenomenon will have far reaching consequences for the global financial services industry over the next three years.

He feels that there is likely to be a significant shift in the boundaries between outsourceable and non-outsourceable activities; offshoring strategies are expected to embrace new locations and most global banks and insurers are expected to adopt KPO strategies, the study says.

Decisions about outsourcing may be accelerated to preserve and increase competitive advantage; boutique providers will leverage KPO to create new services and offerings and more rigorous regulatory and compliance control will likely be demanded as KPO providers deliver more complex services.

India is expected to remain a preferred location for KPO activity but organisations are expected to look for alternative locations for additional delivery centres, both from customer and service provider perspective.

The study also says that there are a few limitations on the potential growth of the KPO industry over the next three years like skill-set shortage, a declining U.S. dollar and compliance and regulatory pressures.

Some of the key challenges that can emerge in the industry are: maintaining high quality standards, investment in KPO infrastructure, lack of talent pool, requirement of higher level of control, confidentiality and enhanced risk management, it points out.

It says that the KPO industry has indeed come off age. Clients are recognising that process complexities, higher billing rates and skilled resources requirements differentiate KPO from BPO.

This article was originally published in Carrerbench.info, by Sagar Satpathy.

This is a very handy information for people who want to know which are the best BPOs in India.

BPO (Business Process Outsourcing) has become the latest buzzword for young career aspirants in India. BPOs not only attract millions of young job seekers, they also open numerous options for the companies that want to outsource their work.  To help out both job aspirants and clients, we have This article has listed the top ten BPO firms that deliver the best in terms of both customer and employee satisfaction. Our list is based on the Internet reviews, media reports, market research and feedbacks from students and employees. These companies listed here may not tell you about the pay structure, benefits and other terms and conditions, but they are the best in Indian BPO industry. Please note that we have just listed (not ranked) the following BPOs. They are not listed in the order of their rankings. Here you go:

• Genpact -
  Founded in 1997, Genpact has emerged as the largest employer in the IT and BPO operations with more than 50,000 employees. Genpact helps clients improve the ways in which they do business by continuously improving their processes. The company achieved another milestone by acquiring Citi BPO for USD 630 million in 2007.Genpact has more than 30 operations centers in nine countries including India, China, United States and Philippines. In India, Genpact has branches in Gurgaon, Bangalore, Delhi, Kolkata, Hyderabad and Jaipur.
• WNS Global Services-
  WNS Global Services is a leader in business process outsourcing (BPO) operations. The company has proved itself in critical business processes, by catering to the needs of both Indian and foreign clients. WNS Global Services offers services in various fields such as travel, insurance, finance, healthcare, manufacturing and other professional services. It also deals with accounting, HR and payroll.The corporate office of WNS Global Solution is located in Mumbai. In addition to four Indian locations, the company has branches in the UK, USA, Sri Lanka and Romania.
• GE India -
  GE has been a leader in Indian BPO industry, although some other companies have emerged as front-runners in the last few years. GE is made up of six businesses, each of which has a separate division for operations. The six business operations of GE are GE Commercial Finance, GE Infrastructure, GE Healthcare, GE Money, GE Industrial and NBC Universal. GE India has its head office at John F. Welch Technology Centre in Bangalore. It also has branches in Gurgaon and Delhi.
• TCS BPO –
  Although TCS (Tata Consultancy Services) began its operation as a software company and is considered as one of the top three IT companies in India, it excelled in BPO operations within a short period. TCS BPO is undoubtedly one of the leading BPO Companies in India. In 2006, TCS BPO was named as one of the world’s top BPO providers by the International Association of Outsourcing Professionals.TCS BPO offers quality services in areas such as Finance & Accounting, Banking, HR Outsourcing, KPO, Insurance, Payroll, Healthcare, Telecom, Media, Travel and Entertainment. TCS operates from more than 41 countries and has more than 155 offices across the globe. Its head office in India is located in Bangalore. It has branches in Mumbai, Gurgaon, Goa, Hyderabad, Pune, Lucknow and many other places in India.
• IBM Daksh –
  Daksh is a big name when it comes to Indian BPO industry. Even before it was acquired by the IBM, Daksh always received awards and recognition for excellent employee and customer satisfaction. The company has 14 service delivery centers in India (4 in NCR, 4 in Bangalore, 1 each in Mumbai, Pune, Kolkata and Chandigarh). It also has two branches in Manila, Philippines.IBM Daksh offers solutions in Customer Relationship Management (CRM), financial services, industrial services, communication, travel, retail, hospitality and distribution industries. The company has both call centers and back office operations.
• Accenture –
  Accenture is a global management consulting, technology services and outsourcing company, which is committed to delivering the best when it comes to client and employee satisfaction. Accenture has a good track record in Indian BPO industry. It has received accolade both in India and abroad.Accenture offers services in Airline, Automotive, Banking, Finance, Communications, Energy, Electronics, Insurance, Media, Entertainment, Health, Public Services, Travel and many other areas. Accenture has offices and operations in more than 150 cities across the world. In India, it has offices in Bangalore, Pune, Hyderadabad, Mumbai, Delhi and Gurgaon.
• Transworks –
  Transworks BPO is a part of Aditya Birla Group in India. It is now known as Aditya Birla Minacs. Aditya Birla Minacs recently featured in the Leaders category of the 2008 Global Outsourcing 100. The list was released by the International Association of Outsourcing Professionals (IAOP).
  The company has offices in six countries including India, USA, Canada and Philippines. In India, its head office is located in Bangalore. It also has branches in Mumbai and Baroda. The key services offered by Trnasworks or Aditya Birla Minacs are knowledge process outsourcing and integrated marketing services that include sales, customer service, back office administration and channel support operations.
• Wipro BPO-
  Wipro BPO, powered by its parent company Wipro Technologies has achieved significant growth over the past few years. After the acquisition of Spectramind in 2002, Wipro BPO took a quantum jump in the BPO services. It operates from 9 different locations in the world including India and Eastern Europe.Wipro BPO offers BPO services in Banking, Insurance, Travel & Hospitality, Hi-Tech Manufacturing, Telecom, Healthcare, HR Services, Legal Process Outsourcing and Knowledge services. Wipro BPO is now called as Wipro Spectramind.
• HCL BPO –
  Like Wipro and TCS, HCL BPO is powered by the leading IT company HCL, which was founded by Shiv Nadar in 1976. HCL BPO is one of the early players in the BPO industry. It has more than 12,000 professionals working from India and Northern Ireland. HCL BPO runs 11 centers in India, two centres in UK and one centre in Malaysia. HCL BPO Services is the largest in Northern Ireland.HCL BPO offers services in Telecom, Retail, Banking, Finance, Insurance, Manufacturing, Supply Chain Management, Accounting, Knowledge Process Outsourcing, Legal and Technical Support Services. It ranked third in Highest Satisfaction for Business Process Outsourcing by the Black Book of Outsourcing in 2007.
• Convergys –
  Convergys India is a part of Convergys Group, which is headquartered in Cincinnati, Ohio. It has 77 customer contact centers, three data centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East and Asia. In India, Convergys has branches in Bangalore, Hyderabad, Mumbai, Delhi, Pune and Thane.Convergys is known for high-value services and client satisfaction. It offers services in Communications, Financial Services, Healthcare, Government, Manufacturing, Retail, Insurance, Technology and Transportation. Convergys has both call centre and blended processes.