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The below excerpt is from a news published in the Times of India, dated 29th January 2008 and this speaks loads about the expected prospects of the BPO industry in India.

“The Indian BPO industry has the potential to grow five-fold in the next five years to become worth $50 billion. What’s more, the sector can add 2.5% to India’s GDP from exports and provide direct employment to nearly two million people. It will also boost growth in Tier-II and III cities to support the six-fold growth in the number of delivery centres.These are some of the latest findings of the Nasscom-Eversest Group study. The study, “Roadmap 2012 – capitalsing on the expanding BPO landscape”, predicts a five-fold growth in the Indian BPO sector will bring about huge payoffs to India’s economy, employment and development as a whole.”There is a lot of opportunities out there but it will depend on the BPO player on how they want to play it out”, says Gaurav Gupta, Country Head, Everest Group. The study shows, the cost-base offshoreable to India and addressable by the Indian BPO industry is worth $220-280 billion. Interestingly, while the Indian BPO sector has been focused more on exports, the domestic opportunity too has been evolving and growing fast. The report reveals the domestic BPO market which had a growth rate of 50% over the last five years has grown faster than the overall Indian BPO market to reach nearly $1.6 billion by 2008. And there are opportunities galore from sectors as varied as banking, retail, insurance, media, telecom and government ec. These together could generate an additional $15-20 billion worth of business”.

If there are still people who have doubts about this industry, I would recommend them applying for some government jobs and enjoy the life there.

There was an article published in the front page of the Wednesday job supplement ,”The Ascent” in the “Times of India”, dated 19th March 2008. It spoke about the opportunities that the BPO sector had to offer people with disabilities. There were mention of a few leading BPO organizations which were quoted as examples and the names of a few employees were also mentioned therein.

One of these employees is a person known to me. as I read through the articles, I recollected the struggle that he had to go through in finding a job before he entered the ITES sector. Finally when he appeared for the interview to a BPO and cleared it, his joy knew no bounds. He was offered a position and a salary package better that he had expected. Today he is happy in this organization. With many other aspects like fun@work, work-life balance and such other things in these organizations, people are able to nurture and develop other talents that they have.

It is indeed a matter of pride for me to be working in this sector and so should it be for any other individual. Come and join the BPO industry to build a career that you would never have dreamt off.

Interviewing has come a long way. The entire process of an interview has changed drastically and it is not what it used to be a decade ago. With globalisation changing the face of India, the interviewing technique has become more of a friendly conversation in order to identify the competencies of a candidate rather than a grilling session.

When there are so many changes in the way interviews are conducted, it is normal for the interviewee also changing a bit in order to adapt to the interview. This is true. The way you would appear for an interview has also changed.

Your dress gives the first impression to the interviewer. This still holds good. But it does not mean that you have to be dressed in a formal suit with a tie. A normal and simple attire even if it is a jeans and T-shirt will do, till the time it is clean and ironed and does not give a shabby and disorganized look. Whatever you wear you should ensure that you give a clean, organized and civilized look.

Your shoes is another aspect that is to be taken care off. Here again you need not be wearing a pair of formal shoes, polished and shining. A good pair of shoes will do, but you need to ensure that it gels well with your dress.

A simple appearance is the key. The interviewer tries to assess your basic competency of discipline, from your appearance. He is looking to hire a person who knows what he is doing, who is organized, who is serious about what he is doing and who he knows is going to be around for some time.