ITES-BPO rankings

Genpact has earned the top slot in the top 15 third party ITES-BPO companies, as per the annual NASSCOM survey. The rankings are based on the revenues for 2006-07 reported as per the annual NASSCOM survey on IT industry performance. WNS Global Services is at the second spot and Transworks emerged at the third position, up from 15 last year.
In FY 07, the Indian ITES-BPO segment grew by 33.5 per cent per cent contributing $8.4 billion to the total software and services exports of $31.4 billion. According to Kiran Karnik, president, NASSCOM, “The ITeS-BPO segment continued to grow at a scorching pace, to record export revenues of $8.4 billion in FY07. We expect segment revenues to grow at around 30 per cent next year, to clock exports of $10.5-11 billion in FY08.”

While talking about the growth of the Indian BPOs, Karnik said, “The Indian BPO sector has witnessed significant transformation over the past decade. Starting with basic data entry tasks, it now includes increasingly complex processes. The domestic market has also contributed to the growth of the segment as a whole and we expect on-going momentum considering the large addressable market that it offers. Overseas M&A, along with increase in scale and depth of existing service lines, has complemented the growth of this segment.”

Finance and accounting (F&A), customer interaction services (CIS) and human resource administration (HRA) showed a steady growth. ITES-BPO employee base jumped to 5,53,000 in FY 07 from 4,15,000 in FY 06. The domestic market for ITES-BPO grew to $1.2 billion in FY 2006-07 from $0.9 billion in FY 2005-06, showing a significant increase in demand.

Top 15 third party ITES-BPO companies in India are as follows:
1. Genpact
2. WNS Global Services
3. Transworks Information Services
4. IBM-Daksh
6. Wipro BPO
7. Firstsource Solutions
9. Infosys BPO
10. EXL Service Holdings
11. Citigroup Global Services
12. Aegis BPO Services
13. HTMT Global Solutions
14. 24/7 Customer
15. Mphasis BPO