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Genpact has earned the top slot in the top 15 third party ITES-BPO companies, as per the annual NASSCOM survey. The rankings are based on the revenues for 2006-07 reported as per the annual NASSCOM survey on IT industry performance. WNS Global Services is at the second spot and Transworks emerged at the third position, up from 15 last year.
In FY 07, the Indian ITES-BPO segment grew by 33.5 per cent per cent contributing $8.4 billion to the total software and services exports of $31.4 billion. According to Kiran Karnik, president, NASSCOM, “The ITeS-BPO segment continued to grow at a scorching pace, to record export revenues of $8.4 billion in FY07. We expect segment revenues to grow at around 30 per cent next year, to clock exports of $10.5-11 billion in FY08.”

While talking about the growth of the Indian BPOs, Karnik said, “The Indian BPO sector has witnessed significant transformation over the past decade. Starting with basic data entry tasks, it now includes increasingly complex processes. The domestic market has also contributed to the growth of the segment as a whole and we expect on-going momentum considering the large addressable market that it offers. Overseas M&A, along with increase in scale and depth of existing service lines, has complemented the growth of this segment.”

Finance and accounting (F&A), customer interaction services (CIS) and human resource administration (HRA) showed a steady growth. ITES-BPO employee base jumped to 5,53,000 in FY 07 from 4,15,000 in FY 06. The domestic market for ITES-BPO grew to $1.2 billion in FY 2006-07 from $0.9 billion in FY 2005-06, showing a significant increase in demand.

Top 15 third party ITES-BPO companies in India are as follows:
1. Genpact
2. WNS Global Services
3. Transworks Information Services
4. IBM-Daksh
5. TCS BPO
6. Wipro BPO
7. Firstsource Solutions
8. HCL BPO
9. Infosys BPO
10. EXL Service Holdings
11. Citigroup Global Services
12. Aegis BPO Services
13. HTMT Global Solutions
14. 24/7 Customer
15. Mphasis BPO

NASSCOM Top 20 software and services exporters in FY 2006-07

Methodology for ranking
NASSCOM sends out a detailed Snap Survey questionnaire annually to all its member companies, accounting for 95 percent of the Indian IT software and BPO industry revenue. Information collated through the questionnaire includes: aggregate performance; service lines; verticals and geographies. The Snap Survey form also takes into account the contribution of the 100 percent owned overseas subsidiaries after deducting all the double accounting.

Key highlights of the NASSCOM survey

1). Industry employee base estimated at nearly 1.6mn in FY07

• Employment in the exports segment estimated at over 12,00,000 which translates into a year-on-year increase of ~34%
• IT software and services added over 177,000
• ITES-BPO added ~138,000
• Indirect employment attributed to IT-ITES estimated to be 4x, translating to ~6mn additional jobs

2). Industry performance

• Exports grew by over 33% – was the main factor in the industry performance exceeding expectations
• Year marked by scope and scale expansion
• India is an integral part of most major global sourcing strategies
• Increasing traction in application management and infrastructure services
• Strong growth in FAO demand; steady expansion in emerging service lines (legal, risk management)
• Overseas M & A complementing organic growth

3). Market indicators support a positive outlook for global IT-BPO demand

• Large unaddressed market potential for global sourcing
• Continued momentum in new contract signings, renewals / restructuring
• M & A activity in key client industries / PE activity to drive new opportunities; focus on mid-market
• Concerns of US economic recession moderating, corporate performance and outlook is positive

4). India continues to maintain its distinctive lead as the destination of choice on parameters like talent suitability, maturity and business environment

• 28% of the suitable talent available across all offshore locations
• Outranks the next destination by a factor of 2.5
• Broad service portfolio
• Keen emphasis on security, quality
• Leveraging the experience curve to derive gains from operational excellence
• Rupee appreciation a concern

5). Six key focus areas for sustained leadership have been defined as

• Enhance the talent pool advantage by focusing on soft skill development
• Rapid growth in key business infrastructure strengthening -plan for emerging cities and aim for proactive regulatory reform to facilitate business in India
• Operational excellence to be driven amongst industry players to ensure world leading benchmarks in performance in India based delivery model
• Catalyzing domestic market development
• Emphasis on quality and information security
• Fostering an ecosystem to breed innovation

6). Projections for FY 2007-08 estimate overall software and services to grow by 24-27% to USD 49-50 bn

• Lower growth rate masks the fact that incremental revenue of $10 bn is higher than ever before
• Exports growth projected at 26-29%; IT software & services $28-29bn; ITES-BPO $10.5-11bn
• Domestic market growth forecast at 20-22% with transportation, retail, hospitality to supplement strong demand in financial services & telecom

Speaking on the industry’s performance, Mr. Lakshmi Narayanan, Chairman, NASSCOM and Vice Chairman, Cognizant Technology Solutions, said, “The Indian software and services industry continued its outstanding performance in FY 07. Marked by double digit growth, FY 07 witnessed India’s enhanced role in global trade with continued momentum in new contracts and renewals, increased traction in a broader range of services, expansion of geographic footprint, increased mergers and acquisition, both domestic and cross-border, and heightened interest among private equity investors to drive newer growth opportunities. The industry continued to be amongst the largest employers, directly employing more than 1.6 million and indirectly creating employment opportunities for an additional 6 million people in related industries. The industry also significantly impacted socio-economic development by contributing 5.2% to the national GDP”

Talking about the prospects of software and services industry in the current fiscal, Mr. Kiran Karnik, President, NASSCOM, said, “The software and services industry continues to exceed forecasts year after year and we are confident that the forecast (exports + domestic market) of USD 50 billion in FY07-08 will be achieved, as will the target of USD 60 billion exports by FY09-10. From a market opportunity perspective, the indicators continue to be positive with a potential addressable market of over USD 300 billion, driven by growth of existing business and new services line opportunities. While India continues to be the most preferred destination for global IT sourcing due to its talent pool, top-quality management and security and quality focus, there are certain short to medium term challenges that need to be addressed swiftly. These include rupee appreciation, suitability of available talent, infrastructure development and sustenance of a positive policy/regulatory environment. These require timely, consistent and continued effort from all stakeholders including industry, government, academia and NASSCOM”.

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Timesjobs.com has come up with a very good concept of the “job fair”. These job fairs are a venue where you could find all or, most of the top employers in the industry at one place. You have an option of attending multiple interviews at the same place. With these job fairs becoming a bit too frequent, interviewees or, job seekers have quite a few options these days.

The latest Timesjobs.com job fair details are as follows:

Venue : Hall # 7, Pragati Maidan, New Delhi
Dates : 12th, 13th and 14th October 2007.
Time : 10:00 AM till 06:00 PM

Major participants are as follows:

1. HCL services
2. Cleave global e-services pvt Ltd.
3. Elite media services
4. HSBC Global resourcing
5. Fiserv
6. Intelenet Global
7. V Customer
8. Triton Corp Ltd.

A few very good consultants are also participating in this job fair. A few of them are:

1. Smart Hire
2. IT Brain Shapers
3. Hero mindmine

Make the most of this opportunity and walk in to this venue with multiple copies of your resumes.