# BPODiary

> Career Tips to Survive the Corporate Competition


## Posts

- [BPO Interview tips - the written test](https://www.bpodiary.com/bpo-interview-tips-the-written-test/): What is a written test? Ask this question and there would be a hundred different response to it. More often than not, a written test at any interview is one or, the other form of a Psychometric test. Now what is a Psychometric test?The term ‘psychometric’ comes from two Greek words and, literally translated, means […]
- [BPOs and the smoking ban](https://www.bpodiary.com/bpos-and-the-smoking-ban/): BPOs have always been character assasinated. It is in the news for all the wrong reasons, rather BPOs are made the reason for all the wrong news. When I joined the BPOs, I was told that one cannot work in a call center without smoking. You have to smoke to cope up with the stress […]
- [BPO interview process - Part 2](https://www.bpodiary.com/bpo-interview-process-part-2/): The shortlisted candidates in the preliminary round are normally subjected to a group discussion. Group discussion is not something that is prevalent only in the BPO industry. Most of you would have seen it sometime in your career – in colleges, during entrance exams etc. Most of you would define a Group discussion as a […]
- [Difference between a BPO and KPO](https://www.bpodiary.com/difference-between-a-bpo-and-kpo/): This is an article that was originally published in BPO Biz. This article explains in detail the difference between a BPO and a KPO. What is the difference between Knowledge process outsourcing (KPO) from Business process outsourcing (BPO) ? Financial services knowledge process outsourcing (KPO) industry is expected to be worth $5 billion by 2010, […]
- [Top 10 BPO companies in India](https://www.bpodiary.com/top-10-bpo-companies-in-india/): This article was originally published in Carrerbench.info, by Sagar Satpathy. This is a very handy information for people who want to know which are the best BPOs in India. BPO (Business Process Outsourcing) has become the latest buzzword for young career aspirants in India. BPOs not only attract millions of young job seekers, they also […]
- [Empowering the frontline](https://www.bpodiary.com/empowering-the-frontline/): ‘Specialization’ is the term of the day. And with specialization comes ‘perfection’ which is what certain jobs demand. There used to be a time when an employee in a BPO joined a company with the sole aim of growing up the ladder as early as possible, so that he could get off the "Calling job", […]
- [The intelligent employee](https://www.bpodiary.com/the-intelligent-employee/): Most of the BPO employees, I have come across have very little knowledge about the industry in which they are working. Yet there are many who assume that they know everything and that they are the best analysts when it comes to predicting growth. One of my friends younger brother was very upset because he […]
- [Preparing for a BPO Interview](https://www.bpodiary.com/preparing-for-a-bpo-interview/): Interviewing has come a long way. The entire process of an interview has changed drastically and it is not what it used to be a decade ago. With globalisation changing the face of India, the interviewing technique has become more of a friendly conversation in order to identify the competencies of a candidate rather than […]
- [Departments in a BPO](https://www.bpodiary.com/departments-in-a-bpo/): In continuation in one of my posts earlier where we said that we would discuss about the various departments in a BPO, in this post I would discuss the QUality Assurance department. The Quality Assurance department, as the name suggests is the department that ensures everything that is produced complies with the quality standards. When […]
- [BPOs - Is it still worth?](https://www.bpodiary.com/bpos-is-it-still-worth/): We have heard about quite a few reputed captive BPOs putting their companies on the block.These are being acquired by other outsourcing companies and the reasons that these BPOs are quoting is the sqeezing margins. The result of these news is that people are panicking, employees from these organizations are quitting their jobs and looking […]
- [Career path in a BPO](https://www.bpodiary.com/career-path-in-a-bpo/): A career path in a BPO is the most incomplete information that even the employee working in the organization has.It is not because this information is inaccessible or,unavailable, rather it is because of the unwillingness shown by the employee to extract this information.Unlike in the other industries, growth in a BPO is fast and avenues […]
- [Boosting the BPO Sector](https://www.bpodiary.com/boosting-the-bpo-sector/): The news of major players in the BPO industry venturing into Domestic services came as a breath of fresh air for all BPO aspirants who hated working night shifts.Intelenet is already a major player in the domestic space. That all these organizations are offering similar facilities as that of other International BPOs is what is […]
- [The Interview process - Part 1](https://www.bpodiary.com/the-interview-process-part-1/): In the interview process series I would be discussing the various rounds of interviews that normally recruiters to BPOs follow. The rounds could vary according to company, but the purpose of each of these rounds would remain the same. Hence the discussion would be more generic than being specific. In the first of my multi […]
- [Relieving Stress from the BPO job](https://www.bpodiary.com/relieving-stress-from-the-bpo-job/): Working with a BPO is stressful? The pressure and work load in these call centers are indeed stressful and relieving it is necessary to maintain a work-life balance. I am a very serious beliver in this and have always been recommending holidays and outings to my team members so that they can relax and spend […]
- [Safety of the Woman Employee](https://www.bpodiary.com/safety-of-the-woman-employee/): Another murder of an employee working in a BPO, another news for the media. Is it anything more than this? Perhaps this is a question worth discussing. What are the initiatives that we took when the first such incident in Bangalore happened? Did we formulate enough measure to ensure that this doesn’t happen in the […]
- [BPO in 2007](https://www.bpodiary.com/bpo-in-2007/): Adding on to the statistics that I had presented earlier, a bit more statistics on the revenue that the BPO industry had grossed up for this financial year. According to a recent survey released by the National Association of Software & Services Companies & (NASSCOM), the information technology enables services (ITES) – business process outsourcing […]
- [Whose responsibility?](https://www.bpodiary.com/whose-responsibility/): It seems newspapers are now realizing that BPO is a huge news generator for them. You would find some or, the other news in almost all of the leading dailies. Some of them are absolute crap and are baseless and stinky opinion of some individuals who are okay with sitting in the stadium and watching […]
- [Youngster opinion](https://www.bpodiary.com/youngster-opinion/): A leading daily wrote that “youngsters are turning away from BPO jobs because they have finally realised that the stress and abuse in a BPO is not worth the money they are paid”. There were also a few excerpts from comments made by a couple of college going students.There was something similar about what all […]
- [The BPO Market](https://www.bpodiary.com/the-bpo-market/): Rapid transformation is taking place in the global BPO market. It is accompanied by increased spending in BPO services. Most of the leading business companies of the world are adopting BPO as a strategic business solution. The BPO industry is very diverse, with several sub-segments, each displaying its own unique characteristics. According to Gartner, a […]
- [Call center Vs BPO](https://www.bpodiary.com/call-center-vs-bpo/): Call center is often used sysnonymously with a BPO. but there is a difference to it. What is it? Call center is generally referred to a refined voice operations setting that provides a full range of high-volume, inbound or outbound call-handling services, including customer support, operator services, directory assistance, multilingual customer support, credit services, card […]
- [Gearing up for the BPO job](https://www.bpodiary.com/gearing-up-for-the-bpo-job/): Preparing to join a BPO does not begin by browsing through the pages in a job supplement you get along with your daily newspaper. Rather it starts long before that when your mind starts to play with the idea of joining a BPO or, a callcenter. You need to first make yourself understand that the […]
- [The Paradigm shift](https://www.bpodiary.com/the-paradigm-shift/): It is now more than 7 years that I have spent in the BPO industry. I come across various types of employees everyday, a few who are here only to earn some extra money so that they can pay off their mobile bills, yet others are here just because they have a dream bike that […]
- [What company to join?](https://www.bpodiary.com/what-company-to-join/): With the economy opening up and the kind of growth the BPO industry has seen, a lot of people wanted to enter the industry to reap the benefits of the growth and money that the industry had to offer. A few people started a few small companies in rooms, apartments and whatever space they could […]
- [First day at office](https://www.bpodiary.com/first-day-at-office/): It was 5 months without a job. To survive, especially in a city like that of Delhi, was a challenge. But I had to, just because I had no option. Interviews and rejections were now normal. So I now wanted the abnormal to happen-to get selected.A day came; there was nothing special about it. But […]
- [The BPO English](https://www.bpodiary.com/the-bpo-english/): One of the most important qualifications that any BPO asks for in their advertisements is ‘command over spoken and written English’. Most of the candidates that come to any consultants that I go to for hiring are rejected because of their poor communication skills. When they are given a feedback, most of them go back […]
- [BPO-The myth](https://www.bpodiary.com/bpo-the-myth/): I faced this couple of years ago and I am sure there would be lot of people who would have faced the same situation. A friend of my father came with a marriage proposal for me uninvited. The proposal was for his daughter. He had got to know from somewhere that this son of this […]
- [What do you get in a BPO?](https://www.bpodiary.com/what-do-you-get-in-a-bpo/): Working with a BPO has lots of attractions attached to it.No wonder the youth gets attracted towards it.But the real charm and advantage of a BPO is yet to be understood by these prospective employees.Probably this is one reason why people joining this industry tend to be skipping around looking for better options.In doing so […]
- [The Real Story-A BPO life](https://www.bpodiary.com/the-real-story-a-bpo-life/): My career in a BPO now spans more than 5 years and I have learnt a lot in these 5 years. Starting from the basics to the specialized in computers, leadership skills, management skills, oratory skills, public speaking skills, and the list could be never-ending. This would not be a great thing for someone, but […]
- [What is a BPO?](https://www.bpodiary.com/what-is-a-bpo/): Most of the people I have interviewed come to join my organization from the same Industry. They have a very good knowledge of what a BPO looks like and what happens in a BPO.But I do come across a lot of people who do not know what a BPO is and has vague answers to […]
- [Introduction to BPOs in India](https://www.bpodiary.com/introduction-to-bpos-in-india/): The BPO wave is sweeping India since the last 6 odd years. Things have changed, since the first BPO started its operation in India and the consequence is that today we have a whole new culture – nicknamed as the BPO culture.Youth is no more as they were before, their choices have changed, preferences and […]
- [Workforce Management Analyst Career Path in a Call Center: The AI Proof Exit](https://www.bpodiary.com/workforce-management-analyst-career-path-in-a-call-center/): The workforce management analyst career path in a call center is the least glamorous exit from the phones and the one AI keeps failing to take. Here is why.
- [How to Handle a Performance Review in a BPO Before It Is Decided](https://www.bpodiary.com/how-to-handle-a-performance-review-in-a-bpo/): Your rating is locked in calibration weeks before the meeting. How to handle a performance review in a BPO, from 23 years on the other side of the table.
- [Contact Center Manager Salary India: Why Two Managers Differ 40%](https://www.bpodiary.com/contact-center-manager-salary-india/): Two contact center managers in Bengaluru, same title, 40% apart in pay. What sets a contact center manager salary India band, and how to move onto a better one.
- [Call Center Agent Salary Philippines: The TL Raise That Pays Less](https://www.bpodiary.com/call-center-agent-salary-philippines/): The team leader promotion that pays less. What a call center agent salary Philippines really contains, rung by rung, and the two questions to ask HR first.
- [BPO Interview Questions and Answers for Experienced Candidates Who Lead](https://www.bpodiary.com/bpo-interview-questions-and-answers-for-experienced-candidates/): BPO interview questions and answers for experienced candidates look nothing like the fresher scripts online. Eight questions panels ask, answered with numbers.
- [Quality Analyst in BPO Career Path: The Fastest Exit From the Phones](https://www.bpodiary.com/quality-analyst-in-bpo-career-path/): The quality analyst in BPO career path gets you off the phones in weeks and can strand you for years. What the QA seat buys, what it costs, and how to take it.
- [BPO vs KPO Career: Which One Actually Pays Off Long Term](https://www.bpodiary.com/bpo-vs-kpo-career/): A BPO vs KPO career decision is usually sold on salary. The three numbers that actually decide it are promotion speed, the ceiling, and your CV in year ten.
- [Top BPO Companies to Work For in India 2026: Ranked by Career Growth](https://www.bpodiary.com/top-bpo-companies-to-work-for-in-india-2026/): Salary is the wrong way to rank the top BPO companies to work for in India 2026. Here is a ranking on internal promotion, account mix, and exit value.
- [BPO Work From Home vs Office: What Managers Got Wrong](https://www.bpodiary.com/bpo-work-from-home-vs-office/): Every BPO work from home vs office debate measures the wrong thing. What 340 seats moving home in nine days taught me about coaching, ramp, and attrition.
- [The Future of BPO Industry: What It Means for Your Career](https://www.bpodiary.com/future-of-bpo-industry/): Is the future of BPO industry work shrinking or just changing shape? After 25 years inside it, here are the three lanes and which one your own job sits in.
- [Will AI Replace Call Center Jobs? An Honest Answer From Inside](https://www.bpodiary.com/will-ai-replace-call-center-jobs/): Will AI replace call center jobs? Some of them, on a timeline nobody wants to say out loud. Which roles go first, and the skills that keep you employed.
- [How to Motivate Call Center Agents When the Work Itself Is Draining](https://www.bpodiary.com/how-to-motivate-call-center-agents/): How to motivate call center agents when pizza parties stop working. The three real energy drains on a contact center floor, and what to do about each one.
- [Call Center Quality Assurance Tips for Managers Who Coach, Not Police](https://www.bpodiary.com/call-center-quality-assurance-tips-for-managers/): Call center quality assurance tips for managers who want QA to change behaviour: fixing your parameters, running calibration, and coaching from the recording.
- [How to Give Feedback to Call Center Agents That Actually Sticks](https://www.bpodiary.com/how-to-give-feedback-to-call-center-agents/): How to give feedback to call center agents so behaviour actually changes. The coaching structure, the QA conversation, and what to do with a defensive agent.
- [How to Reduce Attrition in a Call Center Without Raising Salaries](https://www.bpodiary.com/how-to-reduce-attrition-in-a-call-center/): How to reduce attrition in a call center when you cannot touch salaries. The four real reasons agents quit, and the floor practices that keep them from leaving.
- [First Time Manager Mistakes in BPO That Cost You the Team](https://www.bpodiary.com/first-time-manager-mistakes-in-bpo/): First time manager mistakes in BPO rarely look like mistakes on the day you make them. Four errors that cost new team leads their best agents, and the fix.
- [How to Be a Good Team Leader in a Call Center](https://www.bpodiary.com/how-to-be-a-good-team-leader-in-a-call-center/): How to be a good team leader in a call center: 5 floor-tested skills the books skip, from cutting attrition to handling the tough 2 AM escalation call.
- [BPO Skills That Transfer to Other Industries and How to Reframe Them](https://www.bpodiary.com/bpo-skills-that-transfer-to-other-industries/): The BPO skills that transfer to other industries, mapped to real roles, plus how to reframe each on your resume so no one calls you just a call center person.
- [Is BPO a Good Career? An Honest Answer After 25 Years](https://www.bpodiary.com/is-bpo-a-good-career/): Is BPO a good career worth staying in? After 25 years inside contact centers, here is the honest ceiling, the real floor, and what most agents never see.
- [When to Quit Your BPO Job: 5 Signs vs. a Hard Quarter](https://www.bpodiary.com/when-to-quit-your-bpo-job/): When to quit your BPO job, and when you are just in a hard quarter. 5 real signs of each, drawn from 23 years of watching both play out on the floor honestly.
- [BPO Resume Tips: Why Hiring Managers Skip Yours in Seconds](https://www.bpodiary.com/bpo-resume-tips/): BPO resume tips from someone who screened thousands of applications, showing exactly what makes a hiring manager keep reading past the first 10 seconds.
- [8 Call Center Team Leader Interview Questions (And What Panels Want)](https://www.bpodiary.com/call-center-team-leader-interview-questions/): The 8 call center team leader interview questions every BPO panel asks, answered from the interviewer's side after hundreds of real hiring interviews.
- [BPO Interview Tips: What Eliminates 80% of Candidates Early](https://www.bpodiary.com/bpo-interview-tips/): BPO interview tips from someone who screened over 3,000 candidates. What quietly eliminated 80% of them, and it wasn't their communication skills.
- [BPO Career Growth: The Ladder Nobody Draws for New Agents](https://www.bpodiary.com/bpo-career-growth-ladder/): The real BPO career growth ladder, from agent to operations manager, mapped by someone who spent 23 years climbing and building it for others.
- [How to Get Promoted in a BPO: What Hiring Managers Watch For](https://www.bpodiary.com/how-to-get-promoted-in-a-bpo/): How to get promoted in a BPO from someone who made the calls. The 3 things that quietly disqualify agents and the 2 that fast-track them.
- [I Got Laid Off! What next? - Tips to Handle Job Layoffs!](https://www.bpodiary.com/handle-job-layoffs/): “Hey Dilip, Sorry buddy. The company had to make some difficult decisions and we are letting go off some of our good employees. And unfortunately you are one of them”. That was a conversation I had with my skip level manager one fine day. A normal day just became a “not so normal” day for […]
- [Why should you struggle to Succeed? Shouldn't Success be Easy?](https://www.bpodiary.com/why-should-you-struggle-to-succeed-shouldnt-success-be-easy/): Success is not as easy as winners make it look nor as hard as losers make it sound” – Orrin Woodward Success isn’t easy and it shouldn’t be easy. Else there wouldn’t be any motivation to succeed. The other day, I was reading the book “Atomic Habits” by James Clear and there was this particular […]
- [Don't define Efficiency by the Number of Work Hours!](https://www.bpodiary.com/dont-define-efficiency-by-the-number-of-work-hours/): The other day I was watching an Instagram video post where a young Founder was seen answering a question from another young man. He was either an employee or, an audience. Since start-ups are a craze these days, you will find a lot of such charismatic young founders on social media helping and supporting other […]
- [You've been lied to. Being on Time is truly a virtue!](https://www.bpodiary.com/youve-been-lied-to-being-on-time-is-truly-a-virtue/): It was about 18 years back. I was new to corporates and was slowly learning the tricks of the trade – the art of surviving in a corporate. People around me told me a big secret to success – “Come to the office before your boss comes. And leave only after your boss leaves”. I […]
- [Pre-Conceived Notions and Perception - Two things a Good Leader Should Always Avoid](https://www.bpodiary.com/preconceived-notions-and-perception/): I was to take over this team as part of a new responsibility that I was being handed over. My manager called me and said that the department leader wanted to speak to me. It seemed a little unusual but I knew there was something that wasn’t right. As soon as he picked up my […]
- [How to Be a Good Manager by Being a Good Team Member](https://www.bpodiary.com/how-to-be-a-good-manager/): How to be a Good Manager? The yearly metric which was being used to measure the success of a manager, which a lot of organizations call “employee satisfaction scores”, were at an all time low. People were not coming to office and would call in sick very frequently. Low attendance was impacting the overall delivery […]
- [Why hiring a Social Media Marketing Firm Could be the Best Option for Your Business?](https://www.bpodiary.com/social-media-marketing-firm/): I was walking towards my workstation in a normal work day. As I passed through other workstations, a glance at most of them showed one thing in common. Every one of the computers there had one or, the other social media site open on it. While Facebook was the prominent one, a lot many others […]
- [Why Being Mobile is Extremely Important for Career Growth?](https://www.bpodiary.com/being-mobile-career-growth/): How mobile are you? Strange question, isn’t it? But bear in mind that if you don’t have an answer to this question, then you might be in for a challenge with your career growth. I had a strange phobia towards moving to newer places. And that was probably the reason why I did not want […]
- [A Job Hopper or, a Job Keeper - Why Should You Love Yourself and not Your Company?](https://www.bpodiary.com/job-hopper-or-job-keeper/): Long back when I had just started working for a BPO, I was sent a forwarded email from one of my friend who had quit the company and moved onto a better paying company. (Note the 2 things in this sentence – First, he had joined on the same date as me and Second, what […]
- [10 Simple Ways to Get Organized without Getting Frustrated](https://www.bpodiary.com/ways-to-get-organized/): Organized? I still remember the day when I was in College. My room used to be one garbage hole, not because it was filled with garbage but because even the most useful of things in there looked like garbage. Clothes would be everywhere, books spread around on the floor, waste papers hardly finding the bin […]
- [Mastering the Art of remaining Silent because Silence is Golden!](https://www.bpodiary.com/silence-is-golden/): Picture this. An interesting group with some subordinates, a couple of executives and leaders, an interesting discussion on cars, speeds, torques, power etc. and suddenly one from the group who had been quite all through out speaks out – “The Torque of the all Honda cars are amazing. The moment you push the brake, the […]
- [How to let it go - A Story That My Boss told Me on Facing Rejection!](https://www.bpodiary.com/let-go-story-boss-told-facing-rejection/): I was very upset. It was more than a week that I had smiled at anyone at office. Failure was a little too much for me to bear. I was not willing to let go of it. While it made no difference to anybody around me, it made a huge difference to me and anyone […]
- [5 Lessons I Learnt from a Job Interview I Failed - Facing Interview Rejection!](https://www.bpodiary.com/facing-interview-rejections/): This should not be new for anyone who has anytime in his life went on a hunt for a new job. It is not uncommon for anyone to fail in the interview. But what is important is the fact that you learn from the interview that you failed in. Failures can be extremely difficult to […]
- [It's Trying Times. Keep up the Motivation](https://www.bpodiary.com/its-trying-times-keep-up-the-motivation/): The one common statement that I get to hear too often from people is that, “the market is closed right now” and that there are not many options available around. While I was partially agreeing to this fact and felt the same, more often than not.. I also saw quite a lot of people switching […]
- [Allied Health Services - A Career Option Less Explored](https://www.bpodiary.com/allied-health-services-a-career-option-less-explored/): For most kids, a career in medicine is to become a doctor or, a nurse. Some go for a career in alternative medicine, but that is where it ends. Anything other than these is either not known or, not preferred. It is an irony that while the health care industry comprises of only about 20-22% […]
- [How to Keep a New Job from Freaking You Out!](https://www.bpodiary.com/how-to-keep-a-new-job-from-freaking-you-out/): There is a common stereotype that starting a new job should be a joyous and exciting time, so you may be surprised when you find yourself feeling very anxious over the change. In reality, experts say that it’s normal to be anxious over a new job, a move or any other big life change. This […]
- [I am Back after a Short Gap - Time Management and its Importance!](https://www.bpodiary.com/i-am-back-after-a-short-gap-time-management-and-its-importance/): It’s been quite some time that I wrote a post here at bpodiary. Blame it on the amount of work that I had taken upon myself, personal life and the urge to spend that extra time with my daughter or, on the sheer laziness and procrastination, it was a loss to me in many ways […]
- [The Evolution of Online Education](https://www.bpodiary.com/the-evolution-of-online-education/): Online education has evolved in so many ways. It started out as a concept that lots of people were skeptical about. It has evolved, however, and become something that is now respected by most people. The online degrees have become more acceptable now that millions of students around the world are enrolling. There are also […]
- [What Happens to Your Hard Earned Tax Dollars?](https://www.bpodiary.com/what-happens-to-your-hard-earned-tax-dollars/): Starting a new job is a lot like starting the first day at a new school. You’re pretty nervous , wondering what will come, what the people will be like and how well you’ll do. Will you impress everyone? Are you wearing the right outfit? Soon enough, though, you’re pretty comfortable, getting to know your […]
- [3 Tips for Dealing With a Disappointing First Job](https://www.bpodiary.com/3-tips-for-dealing-with-a-disappointing-first-job/): During our final years as college students, most of us have big dreams for our futures. Of course we do. This is exactly how we are supposed to feel. The college experience is all about carving out interests and gaining an education in an area that will help you set out toward your dream career. […]
- [List Of Careers Associated With Mechanical Engineering](https://www.bpodiary.com/list-of-careers-associated-with-mechanical-engineering/): Engineering is considered to be one of the widely chosen career option among fresh school graduates.  Engineering offers vast career options as it is the only field which is categorized into various specializations such as mechanical, electrical, computer and so on. In this article we will specifically talk about various career opportunities associated with Mechanical […]
- [How to prepare for that upcoming job interview](https://www.bpodiary.com/how-to-prepare-for-that-upcoming-job-interview/): So you have a job interview lined up. Good for you! Believe it or not, actually getting a job interview is probably one of the hardest parts of the employment process. If an employer is willing to interview, that means that they must have liked what they saw in your resume or your cover letter. […]
- [Tips for Maintaining a Positive State of Mind for Professional Success](https://www.bpodiary.com/tips-for-maintaining-a-positive-state-of-mind-for-professional-success/): When we think about aspects of health and wellness, the first things to come to mind are typically exercising and eating right. Our minds almost immediately go to states of physical health and wellness. While physical health is absolutely essential, mental health and wellness are also important aspects of being a healthy individual. Just as […]
- [How To Learn Russian Language in 10 Easy Steps](https://www.bpodiary.com/how-to-learn-russian-language-in-10-easy-steps-2/): There are nearly 193 countries in the world with diverse cultures, traditions and of course language. Language has always been a barrier for many people who are fond of travelling and often have to visit various parts of the world for some or the other purpose. Some languages are easy, and some are very difficult […]
- [How to Survive Unemployment!](https://www.bpodiary.com/how-to-survive-unemployment/): Dealing with unemployment is never easy. Whether you had to walk away from the job or you were let go, not having a job puts a tremendous amount of stress in your life. Financial responsibilities and dependent family members make the burden of unemployment unbearable at times, but there is also the added stress of […]
- [Productive Options for the Unemployed Grad](https://www.bpodiary.com/productive-options-for-the-unemployed-grad/): So you did it—you’ve finally finished your undergrad degree and have put college behind you. You’re all moved out of the dorms and the campus is in your rearview mirror—only this didn’t just happen. That was over a year ago, and any post-college, new-grad excitement has definitely worn off as company after company has rejected […]
- [How to Prepare for a College Admissions Interview](https://www.bpodiary.com/how-to-prepare-for-a-college-admissions-interview/): College admissions interviews are set up by some undergraduate programs and most graduate programs as a way for you and the school to determine if the school is a good fit for you. Although most college curriculums are similar in content, all colleges are slightly different in how they present program content. For example, one […]
- [Mapping out your first 60 days on the new job](https://www.bpodiary.com/mapping-out-your-first-60-days-on-the-new-job/): The first 60 days on the job can be tentative ones as a new hire navigates uncharted territory. A new office environment with unspoken rules and fierce competition leads to nervousness, fear of failure and hesitant decision-making. Creating an action plan provides new hires with a concrete way to fit in, learn the ropes and […]
- [Simple Tips to Make a Job Fair Work for You](https://www.bpodiary.com/simple-tips-to-make-a-job-fair-work-for-you/): This is a guest post by Brandy on making the most out of a Job Fair. You can read the guidelines to guest posting at our write for us page. Job fairs are one of the most crucial tools to use to help find your next big, new career opportunity. The important thing is to […]
- [Forget the Interview—Ways to Prepare for Your Background Check](https://www.bpodiary.com/forget-the-interview-ways-to-prepare-for-your-background-check/): This is a guest post by Jane on Background Check. You can read the guidelines to guest posting at our write for us page. You’ve been out of work for a while and have applied for more jobs than you care to count. It’s become almost routine at this point—you find a job that sounds […]
- [How to Survive the Jobless Phase in Your Life?](https://www.bpodiary.com/how-to-survive-the-jobless-phase-in-your-life/): This is a guest post by Adarsh on surviving the jobless phase in your life. You can read the guidelines to guest posting at our write for us page. Even after the big recession, getting jobs isn’t that easy anymore. Most people, when they are fresh out of college end up as job seekers because […]
- [Most Common Mistakes to Avoid During a Job Interview](https://www.bpodiary.com/most-common-mistakes-to-avoid-during-a-job-interview/): This is a guest post by Damian on common mistakes at a job interview. You can read the guidelines to guest posting at our write for us page. It is not uncommon to see candidates faltering at interviews, not because they were ineligible for the roles but because they did one of these common mistakes […]
- [4 Tips for Leading a Successful Team Effort at Work](https://www.bpodiary.com/4-tips-for-leading-a-successful-team-effort-at-work/): This is a guest post by Kristie on team work at office. You can read the guidelines to guest posting at our write for us page. Working in teams can be a difficult process, especially when the team is made up of such different personalities, talents, and opinions. However, as a team leader, it is […]
- [20 Android apps that can help you find a job](https://www.bpodiary.com/20-android-apps-that-can-help-you-find-a-job/): This is a guest post by David on the Android apps for Job Search. You can read the guidelines to guest posting at our write for us page. Your parents probably used to tell you that you can’t wait around for a job to come knocking at your door and that you have to get […]
- [Professional Advancement at your Fingertips](https://www.bpodiary.com/professional-advancement-at-your-fingertips/): This is a guest post by Robert on obtaining degrees through Distance learning. You can read the guidelines to guest posting at our write for us page. Six months into your first job and you are already finding it hard to survive the professional battleground. This certainly isn’t unusual in the global professional industry, though […]
- [Five Reasons why Continuing Your Education Can Help Your Career ](https://www.bpodiary.com/five-reasons-why-continuing-your-education-can-help-your-career/): This is a guest post by Danielle on the how education can help you career. You can read the guidelines to guest posting at our write for us page. You have every right to want a break after your eight or nine-hour work day, especially when you add in the time you spend commuting. When […]
- [How a DUI Penalty Can Affect Your Job Search.](https://www.bpodiary.com/how-a-dui-penalty-can-affect-your-job-search/): This is a guest post by Victoria on the impact of a DUI on job search. You can read the guidelines to guest posting at our write for us page. Finding a new job takes time, energy, and hard work, but when you finally get your foot in the door and secure an interview, it […]
- [USA Visa Procedure For Non US Citizens](https://www.bpodiary.com/usa-visa-procedure-for-non-us-citizens/): America is the country which is the choice of every person from the world to get settled in. At the same time, people who feel like immigrating to USA through different means have to apply for a USA visa. Visa applying is extremely important for the person who wants to get settled in the US. […]
- [Don’t Let Your Boss Bully You!](https://www.bpodiary.com/dont-let-your-boss-bully-you/): This is a guest post by Maya on dealing with a bully boss. You can read the guidelines to guest posting at our write for us page. An unfortunate yet common situation for employees (in all types of jobs and positions), is working under a bully boss. This is something that workers typically encounter at […]
- [5 Tips for Finding Your Perfect Job](https://www.bpodiary.com/5-tips-for-finding-your-perfect-job/): This is a guest post by Coleen on finding your perfect job. You can read the guidelines to guest posting at our write for us page. You worked hard for your degree and you want to find a job doing what you studied; what you are good at. You want to find a job where […]
- [Is a Career in International Business the Right Path for You? Take this Quiz to Find Out](https://www.bpodiary.com/is-a-career-in-international-business-the-right-path-for-you-take-this-quiz-to-find-out/): This is a guest post by Marissa Krause on careers in International Business. You can read the guidelines to guest posting at our write for us page. Are you thinking about getting an international business MBA, but you’re not sure if you would really like it? Take this quiz to get an idea if you are […]
- [How to survive the first month of a new job](https://www.bpodiary.com/how-to-survive-the-first-month-of-a-new-job/): This is a guest post by Claudia on surviving the first month in a new job You can read the guidelines to guest posting at our write for us page. There is a huge sense of relief when you are offered a new job after going through the rigors of having to post resume, attend […]
- [Things to Do After The Interview to Raise Your Chances of Getting the Job](https://www.bpodiary.com/things-to-do-after-the-interview-to-raise-your-chances-of-getting-the-job/): This is a guest post by Ashyia Hill on what to do after an interview to improve the chances of getting a job. You can read the guidelines to guest posting at our write for us page. According to the Bureau of Labor Statistics, the job market is finally on the rise, with nonfarm payroll […]
- [Finding the Employer that can understand your abilities](https://www.bpodiary.com/finding-the-employer-that-can-understand-your-abilities/): One of my ex-subordinates had once applied for a job with a leading financial firm. This guy in question was extremely talented in analytics. He used to consult me for important things even after I had left the job. Over a period of time I realized that he had developed immensely in the field and […]
- [A Guide to Evaluating Potential Employers](https://www.bpodiary.com/a-guide-to-evaluating-potential-employers/): This is a guest post by Danielle on evaluating potential employers. You can read the guidelines to guest posting at our write for us page. In the current economic climate, nationwide unemployment levels have reached nearly 10%. As a result, competition for jobs is fiercer than usual, which may result in those desperate for work […]
- [Top Three Traits Every Employer Seeks in a Job Candidate](https://www.bpodiary.com/top-three-traits-every-employer-seeks-in-a-job-candidate/): This is a guest post by Angelita Williams on the traits of a good job candidate. You can read the guidelines to guest posting at our write for us page While a strong resume, showcasing professional experience, strong academic marks, and a balanced skill set is a perfect start to landing a rewarding career, there are several […]
- [Resume Tips for an Attention Grabbing Resume](https://www.bpodiary.com/resume-tips-for-an-attention-grabbing-resume/): This is a guest post by Erik on resume tips. You can read the guidelines to guest posting at our write for us page With unemployment on the rise, managers and employers are inundated with a mass of resume for each job opening they have. To secure the position of your choice, it is imperative to create […]
- [Home vs. Work Space](https://www.bpodiary.com/home-vs-work-space/): This is a guest post by Austin. You can read the guidelines to guest posting at our write for us page. Working from home is a long lost dream of the American office worker, online university student, or stay at home parent. We have all said, at one point or another that the work we do could […]
- [Most--and Least--Effective Methods of Job Hunting](https://www.bpodiary.com/most-and-least-effective-methods-of-job-hunting/): This is a guest post by Holly Miller on Job Hunting. You can check out the guidelines for guest posting on our “guest posting guidelines” page. Finding a job during solid economic times can seem frustrating. Finding a job during a recession can be exponentially more so. Depending on your expertise, education and experience, months […]
- [Deperate Times Call for Desperate Measures!! How True is it?](https://www.bpodiary.com/deperate-times-call-for-desperate-measures-how-true-is-it/): The topic title will have surely got your attention. If it has, then I am sure you are a little too desperate to change. But does desperate times calls for desperate measures? There was this friend of mine who was desperate for a change. The world was reeling under recession. Pay-hikes were stopped. There were […]
- [Promote Yourself as Your Brand](https://www.bpodiary.com/promote-yourself-as-your-brand/): This is a guest post by Maya Case. Check out the guidelines for guest posting at out write-for-us page. There is a lot of planning that goes into promoting yourself and your brand – and it all comes down to the details! From all the details involved, publicity is a crucial element that can “make […]
- [Energy conservation begins from Office](https://www.bpodiary.com/energy-conservation-begins-from-office/): Energy Conservation begins at home! Not really. Rather, it begins at office. There are quite a few who would agree with me and a lot who would disagree. But the fact of the matter remains that out of my productive 16 hours of life, I spend 8 hours in the office, 2-3 hours travelling, 1 […]
- [Overcoming Interview Rejections](https://www.bpodiary.com/overcoming-interview-rejections/): Rejections at interviews are not uncommon. But your success at every subsequent interviews depend upon how you handle your failure in the previous one. How easy is it to overcome an interview rejection? It took me 12 interviews to get my first job. With every failed interview, I kept loosing my confidence. Every subsequent interview […]
- [Professional Email Etiquettes - The Importance of "To"](https://www.bpodiary.com/professional-email-etiquettes-the-importance-of-to/): Emails!!! In this century, people, office and organizations are connected through mails. This is the century where mails are preferred much more than a verbal conversation. Why? Because these mails can later be used as a proof of the conversation. The days of the office memo are gone. You do not sign on those circulars […]
- [How Good are you with Delegation?](https://www.bpodiary.com/how-good-are-you-with-delegation/): Are your spending more than 12 hours in your office and still unable to complete your work? Is your team feeling demotivated and unimportant? If you are wondering, why I asked these two different questions that has no relation with each other, then think again!! These two questions are related to each other. I have […]
- [Want to Grow Fast - Learn to Network Better](https://www.bpodiary.com/want-to-grow-fast-learn-to-network-better/): Do you really have to rely on your networking skills in order to grow in your organization? This era is of networking. Business have taken to networking in order to connect with their customers because they know that it is the network that they create with their customers that will get them more and more […]
- [Going for the CAPM Certification for Your Career](https://www.bpodiary.com/going-for-the-capm-certification-for-your-career/): CAPM stands for Certified Associate in Project Management and the certification is generally for people pursuing a career in project management or, wanting to assist and improve the general success of a project as a team member in their area of expertise. The CAPM certification is an entry level certification that aspiring project managers are […]
- [The Value of PMI Certifications](https://www.bpodiary.com/the-value-of-pmi-certifications/): Project management professionals from across the world, all have a goal of climbing the ladder to success while doing great things along the way and challenging themselves to see what their strengths are. They want to be acknowledged for all the hard work they put into the company. PMI certifications can fullfill this ambition that […]
- [The Impact of using Social Networking Sites at Workplace](https://www.bpodiary.com/the-impact-of-using-social-networking-sites-at-workplace/): Social Networking…Does that term sound familiar? No question of an unfamiliarity, right? If you are still not aware of what a social networking site is, then let me tell you that everything starting from Facebook, LinkedIn to Twitter can be called a social networking site. These are basically sites that help you network with other […]
- [Can I change my Job? A Roundup of the status of the Recession](https://www.bpodiary.com/can-i-change-my-job-a-roundup-of-the-status-of-the-recession/): Was there really a recession? Were you able to see it? Did you experience it? I still remember a post that I had written about an year back on the job change confusion. The US economy was hit by one of the worst recessions and the Indian economy felt the ripples. Almost all the industries […]
- [The Secret to a Happy Day - 90/10 Principle](https://www.bpodiary.com/the-secret-to-a-happy-day-9010-principle/): What is the secret to a happy day? The other day I was reading an article from Stephen Covey. In this article he had explained a principle called as the 90/10 principle. This is what he had to say about the principle – 10% of life is made up of what happens to you, ……90% […]
- [The Importance of Perception Management](https://www.bpodiary.com/the-importance-of-perception-management/): The first step in perception management will be to ensure that the little time that you spend with the ones who you wish to influence is positive in all sense. Let me take the example of the regular employee. What is it that is influencing the superiors to form a negative perception about the good […]
- [Being Empathetic - Traits of a Good Leader](https://www.bpodiary.com/being-empathetic-traits-of-a-good-leader/): What is the single most important thing that distinguishes a good leader from a bad one? You will find numerous leaders around you – in your organization, in your country and even in your family. Leaders influence you and your actions and in some way becomes responsible for your goals in life. They pave the […]
- [Winning job interviews - A review of the book](https://www.bpodiary.com/winning-job-interview-a-review-of-the-book/): Can a book really prepare you for an interview? I never believed it could and to be very frank, I had never read too many such books. But some time back one of my readers suggested that I should refer books that could help them in appearing for their interviews. This is when I decided […]
- [Anger – It can help boost your career](https://www.bpodiary.com/anger-it-can-help-boost-your-career/): If you are wondering how anger can boost your career, then you are at the right place. Read on to know how. Negative emotions such as fear and anger are inborn and are of tremendous importance. Negative emotions are often crucial for survival: careful experiments such as ours have documented that negative emotions narrow and […]
- [Aggression – Its Importance in your career](https://www.bpodiary.com/aggression-its-importance-in-your-career/): Is aggression good for your career? Many a times I have seen people in the top management being a bit too much aggressive. I have also come across quite a few employees in the lower management levels also who have exhibited excessive aggression. How good is aggression and what level of management does it benefit? […]
- [Tell me something about yourself](https://www.bpodiary.com/tell-me-something-about-yourself/): What is the first question that you get to hear from an interviewer? “Tell me something about yourself”. Most of the interviewers start with this question and most of the interviewees take it the wrong way and respond to it. A poor first impression!! Why is this question the favorite of these interviewers? What is […]
- [The Tobacco-free Revolution](https://www.bpodiary.com/the-tobacco-free-revolution/): The BPO and Call center culture has brought about quite a lot of changes – some positive and some negative. Though critics and well-wishers are right in saying that there the changes are more of negative, especially in India, there would be no denying the fact that there a lot of changes that are positive […]
- [Success as a Team](https://www.bpodiary.com/success-as-a-team/): How can you enhance performance within a team? Businesses in BPOs and Call-centers are more of team-work and less of individual efforts. So when it comes to the success of the business, the focus is more on TEAM BUILDING. Why is team-building important? It is said that TEAM means “Together Everyone Achieves More”. The most […]
- [Non-Verbal communication - the handshake](https://www.bpodiary.com/non-verbal-communication-the-handshake/): In this part of the interviewing tips series, we are going to touch upon the most important part in any interview. This aspect is what plays a major role in deciding your fate in an interview. This aspect is the “Non-verbal Communication” in an interview. Many a times we ignore this part and focus so […]
- [The Cost of a Smile – The 90-10 Principle](https://www.bpodiary.com/the-cost-of-a-smile-the-90-10-principle/): What is the cost of a smile? We often do not realize what a smile could do to somebody’s day. Though it doesn’t cost you a thing to smile, we are reluctant to this one gesture. That day was frustrating for me. I was already late to office and I had a very bad road […]
- [I Cannot Sell!!](https://www.bpodiary.com/i-cannot-sell/): I have come across many people who would run for their life when they get to know that they have to sell something in a job. There are numerous others who come to me asking for tips to make money and when I say that they will have to sell something, they raise their hands […]
- [Realistic Goals Vs Ambitious goals](https://www.bpodiary.com/realistic-goals-vs-ambitious-goals/): A career is only successful if it is planned well. Planning in your career would obviously start with setting goals and targets and then running for it. But it is here that almost all planning fails and most of the plans just don’t take off at all. I have never heard of any person setting […]
- [Teamwork - Learning from the Geese.](https://www.bpodiary.com/teamwork-learning-from-the-geese/): The key to success in any organization is working together as a team. It is same with a BPO as well. But what does it mean to work in a team? The geese has a certain way of flying. When they fly they form a particular formation. There is a definite reason why they do […]
- [To be or, not to be. The Job Change Confusion!](https://www.bpodiary.com/to-be-or-not-to-be-the-job-change-confusion/): One of my team members came to me a couple of days back with a query. He wanted a suggestion from me. His sister was working in a company who was reeling under the economic crisis and was going through a cost-cutting spree. There were cost reduction initiatives everywhere. Incentives that were offered earlier were […]

## Pages

- [BPO Jobs Board!](https://www.bpodiary.com/bpo-jobs-board/)
- [Privacy Policy](https://www.bpodiary.com/privacy-policy/): Who we are Suggested text: Our website address is: https://www.bpodiary.com. Comments Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a […]
- [Contact](https://www.bpodiary.com/contact/): You can contact me for any requests, suggestions or, feedback by filling in the form below. In case you are interested in buying the “BPODIARY” wordpress theme template, you can contact me through the form below and I will get in touch with you. Do not forget to mention your contact email in your request.
- [Advertise](https://www.bpodiary.com/advertise/): BPO Diary is a blog that has been in existence since 2007 beginning. Today we have more than 900 dedicated subscribers and readers who make BPO diary, a success. Our presence on the internet can be substantiated by the fact that we rank in the 1st position for the keyword, “BPO Interview tips”, in Google. […]
- [Disclaimer](https://www.bpodiary.com/disclaimer/): All the ideas expressed in the blog, bpodiary.com, are the views of the author. No content in this website has any bearing to any ideas or, suggestions from any third party unless mentioned explicitly therein. Bpodiary is only a blog created and run with an objective of helping BPO aspirants to get acquainted with the […]
- [About Me and BPODiary](https://www.bpodiary.com/about/): What started off as a blog on interview tips and advice for BPO and Call center employees, has now taken a new shape. It was somewhere in the winters in 2003, that the idea for BPODiary popped up somewhere in the corner of a call center front-line sales agent. After having struggled through a lot […]

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