Posted in Thoughts
A leading daily wrote that “youngsters are turning away from BPO jobs because they have finally realised that the stress and abuse in a BPO is not worth the money they are paid”. There were also a few excerpts from comments made by a couple of college going students.There was something similar about what all of them said. They had a comment to make about the “Pseudo names” being used, the “abuses” one faces from customers and the “24/7″ environment.
A few questions that come to my mind is:
- Is 24/7 environment something that is new to us? Our factories have always worked 24/7 which employees working shifts. So what is it that is new about it? Why is it that the youth is afraid of working 24/7.
- Which “abuses” are we talking about?I have heard these very college going people abusing customer care executives at Indian call centers serving them for their mobile phone queries.Do we have the right to comment when we ourselves do not know how to behave.We have a tendency of even abusing each other when it comes to driving on the roads. So what culture are we fearing?
- Finally the use of “pseudo names”. There are not too many BPOs that encourage the use of pseudo names as they all are aware of the fact that a “John Moore” with an indian accent will only destroy their reputation.
Your answers to these questions would be similar to that of mine. Then why the hype of this “Stress”. We are in a way destroying one of the best employment opportunities available in our country by showing this negative approach to it.
Dilip has written 82 posts at BPO Diary
You can visit Dilip 's blog here.
Boosting the BPO Sector
The news of major players in the BPO industry venturing into Domestic services came as a b [...]
First day at office
It was 5 months without a job. To survive, especially in a city like that of Delhi, was a [...]
The Tobacco-free Revolution
The BPO and Call center culture has brought about quite a lot of changes – some positive a [...]
Empowering the frontline
'Specialization' is the term of the day. And with specialization comes 'perfection' which [...]
BPO-The myth
I faced this couple of years ago and I am sure there would be lot of people who would have [...]
Want a blog like This?
Get a blog like this even if you have no knowledge about how to set up a blog. Order a plan from one of the best blog management services and complimentarily get the "BPODiary" wordpress template for a mere $15.00.
Order your plan today
Leave a Reply
