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Negative emotions such as fear and anger are inborn and are of tremendous importance. Negative emotions are often crucial for survival: careful experiments such as ours have documented that negative emotions narrow and focus attention so we can concentrate on the trees instead of the forest.This is what Professor George Vaillant, a psychiatrist at Harvard Medical School had to say. Anger can be both constructive and destructive. It is anybody's guess as to which type of anger can help you boost your career – It indeed is constructive anger. In a previous post we discussed about the importance of controlled aggression. In contrast to it, one does not need to suppress or, control his anger. Instead what is required is to channelize it properly. What is anger?
Anger is a reaction to the feeling of helplessness, when you realize that you want to do something, but you are not able to do it.Professor George Valliant, further has to say that,
"People think of anger as a terribly dangerous emotion and are encouraged to practice ‘positive thinking', but we find that approach is self-defeating and...
If you are wondering how anger can boost your career, then you are at the right place. Read on to know how.
Negative emotions such as fear and anger are inborn and are of tremendous importance. Negative emotions are often crucial for survival: careful experiments such as ours have documented that negative emotions narrow and focus attention so we can concentrate on the trees instead of the forest.
This is what Professor George Vaillant, a psychiatrist at Harvard Medical School had to say.
Anger can be both constructive and destructive. It is anybody’s guess as to which type of anger can help...
Is aggression good for your career?
Many a times I have seen people in the top management being a bit too much aggressive. I have also come across quite a few employees in the lower management levels also who have exhibited excessive aggression. How good is aggression and what level of management does it benefit?
It is good to be aggressive, especially if you are into sales and marketing. It is said that the most aggressive of salesman are the ones who are the most successful. Aggression helps a salesman in pitching for his product with full confidence. In a...
How can you enhance performance within a team? Businesses in BPOs and Call-centers are more of team-work and less of individual efforts. So when it comes to the success of the business, the focus is more on TEAM BUILDING. Why is team-building important?
It is said that TEAM means “Together Everyone Achieves More”. The most important word in this sentence is the word “Together” and this is the most difficult thing to do. Teams often fail in their objective just because the team members are busy working individually and the togetherness is nowhere to be seen.
I cannot forget...
In this part of the interviewing tips series, we are going to touch upon the most important part in any interview. This aspect is what plays a major role in deciding your fate in an interview. This aspect is the “Non-verbal Communication” in an interview.
Many a times we ignore this part and focus so much on the other aspects of an interview that we feel so confident that we are going to make it, that we actually become over-confident. This over-confidence influences this aspect to an extent that the interviewer gets to know that we are over-confident and then the...
I have come across many people who would run for their life when they get to know that they have to sell something in a job. There are numerous others who come to me asking for tips to make money and when I say that they will have to sell something, they raise their hands and say, “I cannot sell”.
This is where a conversation becomes interesting. Once I was with a mentor of mine who was talking to a couple of people, telling them how easy it is to sell something on the internet and make money. He...
A career is only successful if it is planned well. Planning in your career would obviously start with setting goals and targets and then running for it. But it is here that almost all planning fails and most of the plans just don’t take off at all.
I have never heard of any person setting off on a trip without knowing where to go. Similarly you need to know where you want to go to in your career. But the confusion is in the kind of goals that one should set for himself. Should you set a realistic goal or,...
The key to success in any organization is working together as a team. It is same with a BPO as well. But what does it mean to work in a team?
The geese has a certain way of flying. When they fly they form a particular formation. There is a definite reason why they do that. Understanding this concept teaches us what “Team work” is all about.
Fact 1: As each goose flaps its wings it creates an “uplift” for the birds that follow. By flying in a “V” formation, the whole flock adds 71% greater flying...
One of my team members came to me a couple of days back with a query. He wanted a suggestion from me. His sister was working in a company who was reeling under the economic crisis and was going through a cost-cutting spree. There were cost reduction initiatives everywhere. Incentives that were offered earlier were no more being given. Salary appraisals were also being put on hold. Recognitions were not coming, just because recognition involved costs. No employee was happy with just a pat on his back. It had to be accompanied with some kind of reward which meant monetary...
BPOs have always been character assasinated. It is in the news for all the wrong reasons, rather BPOs are made the reason for all the wrong news.
When I joined the BPOs, I was told that one cannot work in a call center without smoking. You have to smoke to cope up with the stress you encounter in a BPO. But its has been 8 years now and I have never smoked. Is it that the BPO is the one who brought the smnoking culture? I do no think it is, but a lot of people have their own reasons to...
In the interview process series I would be discussing the various rounds of interviews that normally recruiters to BPOs follow. The rounds could vary according to company, but the purpose of each of these rounds would remain the same. Hence the discussion would be more generic than being specific.
In the first of my multi part series on the interview process, I would be discussing on the first round interview that is more often than not the same in almost all companies. We call it the PI round or, the Personal Introduction round.
What is this round and what is the...
Working with a BPO is stressful? The pressure and work load in these call centers are indeed stressful and relieving it is necessary to maintain a work-life balance. I am a very serious beliver in this and have always been recommending holidays and outings to my team members so that they can relax and spend some time out with their families.
Deciding on what to do in order to relieve this stress is another important factor. We often tend to decide on a wrong outing, which later we regret have gone out for. This is also a loss of the much...
